Your Visit
What to Expect During Your Urgent Care Visit:
- Please be on time and wait patiently in the lobby until it is your turn to be seen (you may be asked to wait in your car in the event our lobby becomes crowded). Every attempt is made to ensure scheduled appointments take place on time, but occasionally appointments and/or procedures can run later than expected.
- Your pet will receive a comprehensive exam by a veterinarian, followed by an estimate and direction for a treatment plan. When your visit is complete, the Pet Urgent Care team will provide your regular veterinarian with a copy of your pet’s medical records.
- Should you or your pet require a ramp to enter the building, it is located at the rear of the building, and parking is close by for your convenience. If using the ramp, please call our receptionist at: (509) 326-6674 to let you into the building.
What to Bring
- Leash or carrier for your pet.
- Previous medical records if available.
- Current Medications. It is important to know what medications your pet is currently taking so that we may be able to provide the best possible care.
- If your pet ingested anything toxic, please bring the PACKAGING, CONTAINER, and/or SUBSTANCE with you to the clinic. It’s highly recommended to call Pet Poison Helpline at (800) 213-6680 before your visit.
FAQs
What are your hours of operation?
Pet Urgent Care is open:
Mon, Tue, Wed: 9am - 5pmThur, Fri, Sat: 9am - 7pm
Unless you have an existing appointment, please call ahead to ensure we are open – Thank You.
Is there a charge for parking?
No. Parking in our on-site lot is free. You may park in front of our building, in the back of our building (near the ramp), or beside our building on the West side (behind our billboard).
Are masks required inside the building?
No. In accordance with the CDC’s current guidance, we do not require mandatory mask usage at this time. However, we respect everyone’s personal choice on the matter and if you are sick or prefer to wear a mask – please do so according to your own judgement at this time.
Will there be a long wait before my pet is seen?
Usually No. As long as you keep your appointment by arriving on time, your visit should take about 30 minutes or so. In the event that a procedure goes over for a given appointment before yours, there may be a slightly longer visit time.
Can I make an appointment?
Yes. Please do by visiting our scheduling tool: Go Here For An Appointment. You can also call us at: (509) 326-6674. We may be able to accommodate walk-ins, but please call ahead for availability and possible wait times.
Will my family veterinarian know that my pet was seen for an Urgent Care visit?
Yes. We will send the complete medical record to your family veterinarian’s office within 1-2 days of your visit. It is imper-active that you provide accurate information in order for the records to be sent to the correct clinic – Thank You.
What if my pet needs a specialist?
We have referral options for internal medicine, oncology, radiology, surgery, and dermatology locally. We can also provide referrals to ophthalmology and dentistry within Spokane. If more advanced treatment is required, you may be referred to WSU or other regional specialists.
Do you offer payment plans?
No. However, your pet’s care may be financed through CareCredit and/or ScratchPay, if you qualify. We do NOT offer payment plans through Pet Urgent Care. Learn more about these payment plans by clicking on the logos for each below.
